Shipping & Returns

 


We ship all over New Zealand, we also have the faculties to ship to Australia and worldwide. For more information call +64-9-483-7069 or email us at info@thetradinghouse.co.nz

Shipping and handling rates are as follows:

These rates are per order. 

For orders Under $50.00

  • Auckland $5.00
  • North and South Island $10.00 
  • Auckland Rural $9.00
  • North and South Island Rural $15.00
  • For deliveries to Waiheke Island, Chatham Islands and Great Barrier Island please contact us for a quote. 

For Orders Over $50.00

  • Free Shipping Within New Zealand*
  • * This excludes Rural Delivery, Waiheke Island, Chatham Islands and Great Barrier Island 
  • Normal Rural Rates Apply 
  • For deliveries to Waiheke Island, Chatham Islands and Great Barrier Island please contact us for a quote. 

Pick up/Click and Collect:

If you prefer to pick up your item, we have a store in Auckland. Either order online and pick up in store, or come and browse our range store. You can either pay online or in-store, we can accept cash or eftpos. For Pick Up address and opening hours please see here 

 

Returns:

If you would like to return or exchange an item, please contact us by phone or email. Returns must meet below conditions. 

  • You may return items within 14 days of dispatch from us for a full refund or exchange. Please contact us for our return address. 
  • Return shipping is at your own cost. 
  • All items must be returned unused, and in their original packaging. 
  • Proof of purchase is required. 

If you have any questions about any products on our site, please feel free to contact us before you place your order and we would be happy to help.